FREE Returns & Refunds
We want you to love your purchase! If you're not satisfied, you can return any item for free within 60 days of purchase. Please make sure the product is complete and in perfect condition. Keep it unused, unwashed, and in its original packaging.
To return a postal or courier item, please use our returns tool. It will guide you through the process with your order number and email address.
You will receive an email once your return is processed. To verify if your order has been received, use the tracking option for your chosen return method.
If you are unsatisfied, you can return items within 60 days of delivery. All returns are eligible for a complete refund through the original payment method.
Once processed, refunds take 5–10 business days. We provide UPS/FedEx return labels for all returns. We cannot accept returns on international orders or items marked as "final sale."
We do not currently accept exchanges. To switch items, return your original item and repurchase the new one.
We offer a complimentary label and free return shipping.
To return items, visit Returns to initiate the process. Print the shipping label to attach to your package. Please return items within 90 days. We cannot process returns for items that are marked as 'final sale'.
No, there’s no restocking fee for returns made within 60 days.
No, we do not offer refunds for international orders.
For questions, please email help@elalane.com. We’re available Monday through Friday, 9 AM to 5 PM EST.
If you haven’t received a refund, please check these steps:
- Look at your bank account for the refunded amount.
- Contact your credit card company; it may take time to post.
- If it’s a debit card, check with your bank, as they often have processing times.
- If you still don’t see it, contact us at help@elalane.com.
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