Payment & Refunds

At Ela Lane, we strive to make your shopping experience as smooth as possible. We accept the following payment methods:

• Credit & Debit Card: Visa, MasterCard, American Express, Discover
• PayPal
• Apple Pay and Google Pay

For your security, all transactions are processed through secure, encrypted channels. Your payment information is kept confidential and is never stored on our servers.

Order Processing

Once your payment is processed, you will receive a confirmation email with your order details. Please ensure that your payment information is accurate to avoid delays in processing.

Refund Policy

We want you to be completely satisfied with your Ela Lane purchase. If, for any reason, you are not happy with your order, we offer a hassle-free refund process:

1. Eligibility: Refunds are accepted within 60 days of the delivery date. Items must be unused, in original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our customer service team at help@elalane.com with your order number and reason for return. We will provide you with a return shipping label and further instructions.
3. Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued using your original payment method.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at help@elalane.com with a description of the issue and photos of the damage. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions or need assistance with payments or refunds, feel free to reach out to our customer service team at help@elalane.com.

Thank you for choosing Ela Lane. We appreciate your business and are here to help ensure a delightful shopping experience.