Frequently Asked Questions
Ela is a Greek word that means “come.” The word lane means “path.” We walk the path of sustainability, luxury, style and comfort. It is our mission to create the finest linen without compromising the health of our planet.
All of our products are made ethically in Portugal. They are GOTS (Global Organic Textile
Standard)-certified and OEKO TEX Standard. This means that our sheets are organic, our company is socially and environmentally responsible, and our products are free of harmful substances. These certifications assure our consumers that our products meet the highest social and environmental standards throughout every step of production.
Organic cotton is naturally soft and good for your health. The use of organic cotton supports sustainable textile practices while protecting farmers and their families from exploitation. The use of organic cotton also reduces exposure to harmful toxins, as organic cotton contains no toxic pesticides or chemicals.
As a result, we’ve created a quality product that lasts a long, long time. With more than 10 million tons of textiles finding their way to landfills each year, we’ve extended the life of our linens to reduce environmental waste. Read more about our mission here.
Each organic bed linen is wrapped in Ela Lane-branded tissue paper and closed with a “thank you” sticker. All ink on the tissue paper is soy-based. It’s completely acid-free and FSC-certified, providing you with a premium packaging solution that doesn’t harm the environment. We then carefully place the wrapped product into an Ela Lane mailer box made from recycled Kraft paper. All of our packaging is made in the U.S.A.
The term thread count refers to the number of horizontal and vertical threads woven in a square inch of fabric. Some linen manufacturers claim high-thread count sheets are best, but thread count is not as important as fabric quality. Some manufacturers use thin plies of low-quality cotton bound together to claim a higher thread count, leading to breaks and pulls in the sheets. These low-quality, high-thread count sheets can feel rough.
Ela Lane uses premium-quality fabric, so a 300-thread count Ela Lane sheet may feel softer and last longer than another product listed at 1,000-thread count or higher.
We use the finest-quality organic cotton to create single-ply, 300-thread count percale sheets.
Cotton percale sheets utilize a one-under, one-over weave resulting in a crisp finish that softens with every use.
Sateen sheets are woven using a higher ratio of warp to weft, in a three- to four-over, one-under pattern.
We do not currently offer fabric swatches; however, we hope to in the near future.
Our fitted sheets are 17 inches deep. They’re designed to fit the deepest mattresses on the marketplace, even after washing.
One hundred percent organic cotton is more prone to wrinkling than conventional “wrinkle-resistant” bedsheets. However, wrinkle-resistant sheets are often soaked in harsh chemicals or waxes. All Ela Lane products are free of chemicals and made from 100 percent organic cotton. Please see our care guide for help with keeping your sheets looking and feeling their best.
We recommend washing your Ela Lane sheets before using them. This will rid your new sheets of any dust and will also ensure a better fit. We expect your Ela Lane sheets to shrink slightly after the first wash.
To create an Ela Lane account, click on the icon that looks like a “person” on the top right of the homepage. Input your email and password. You also can create an account through the sign-up button at the bottom of the Ela Lane homepage.
Although guest checkout is available, we recommend that you create an account with Ela Lane to keep track of your order.
To edit an order on a desktop or mobile device, follow the steps below:
1. “Remove” items from your cart by selecting the “remove” button.
2. Change the quantity by clicking the + or - symbol. You also may add additional items by clicking the “Add to cart” button in the product page.
If you need to cancel an order, please contact us through chat or email us at firstname.lastname@example.org within 30 minutes of checking out. Unfortunately, we’re unable to guarantee cancellations and can only accept requests made during business hours (Monday–Friday, 9 AM–5 PM EST).
If we are unable to cancel your order before the order ships, please wait until you receive the package; then, visit Returns to start our easy return process.
To track your order, please set up an account at checkout. This allows you to log in and receive the most up-to-date information on your order.
All bedsheets and duvet covers are wrapped in eco-friendly tissue paper and placed in a custom Kraft box. Our tissue paper and thank you stickers are FSC-certified and harvested from responsibly managed forests using environmentally sound practices.
While we are unable to include gift notes today, we plan to include this benefit for our customers in the near future.
We accept all major credit cards, debit cards and PayPal.
Coupon codes can be applied at checkout. Look for the “coupon code” box on the right-hand side of the screen. Only one coupon code is allowed per order. Forgot to add your coupon code at checkout? Don’t worry. Our Customer Excellence team is more than happy to help. Just click here to send them a note!
Please contact our Customer Excellence team via chat or email us at email@example.com. We’ll help correct the problem.
Your security is our priority! As a policy, we do not store credit card information. Therefore, we charge the credit card when the order is placed. Orders can be canceled before they ship for a full refund.
Sales tax is based on your shipping address, and it’s reflected in your order summary at checkout.
Shipping & Deliveries
We collaborate with FedEx and UPS to ensure fast and safe delivery of your bedding products.
We are pleased to offer free shipping to our U.S. customers.
We do not currently offer expedited shipping; however, we try our best to ship your order at the earliest possible time. We want you to receive your products quickly without paying extra.
Our Customer Excellence team can usually help you change an address within 15 minutes of placing an order if the order is placed during business hours (Monday–Friday, 9 AM–5 PM EST). Please chat with us for assistance. Because our priority is packaging and shipping orders as soon as possible, we cannot guarantee a change of shipping address. If you are unable to change the shipping address of your order before it ships, please click here [link] once the package is delivered to start the return.
We do not offer weekend deliveries. All orders are shipped and delivered Monday through Friday.
We pack and ship your order as soon as possible. The shipment travel time may take 4‒5 business days. We do not offer weekend deliveries.
All orders are hand-packed and shipped from our warehouse in New Jersey.
Returns & Exchange
If you are dissatisfied with your purchase for any reason, we accept returns within 90 days of your delivery date. All returns are fully refunded using the original method of payment.
Once your return is processed, please allow 5–10 business days for a refund. At this time, we offer UPS/FedEx return labels exclusively for all returns. Unfortunately, we’re unable to accept returns on international purchases or final sale item purchases.
Unfortunately, at this time, we do not accept exchanges. To switch items, simply return your original item and repurchase another of your choice.
We are pleased to offer customers a complementary label and free return shipping.
To return any items from your order, visit Returns to start your return. From there, you can print the shipping label to attach to your packaging. We request that you return any items to us within 90 days. We are unable to process returns or exchanges for items listed as final sales.
No, we do not charge a restocking fee for any returns received within 90 days.
No, we do not offer refunds on international orders.
For answers to any questions, please chat with us or email at firstname.lastname@example.org. We’re available Monday through Friday, 9 AM to 5 PM EST. We’re happy to help!
If you haven’t yet received a refund, please follow these steps before contacting us:
1. Check your bank account for your refunded amount.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank if the charge was posted to a debit card. There is often some processing time before a refund is posted, and your bank can tell you if the refund is pending.
4. If you still have not received your refund, please contact us at email@example.com.
To extend the life of your Ela Lane fabrics, we recommend machine-wash on a cold or warm setting without bleach. Tumble dry on low heat. Iron linens as necessary using low heat. Our products never require dry cleaning. Visit our Care page for more information